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What Do We Provide?

Site Logo
Why use The Tech Shack for your business? We provide your Technical solutions so you can be more productive . . . We have over 20 years experience working professionally in the IT industry. 
If this is an emergency please call me at 503-501-8294
Skype: TheTechShack - iChat/AIM: TheTechShackGuy

Our Offerings

Home & Small to Large Business Solutions
  • Maintenance Contracts, 2 Hours labor, 2-12 times a year and more
  • 24/7 Service
  • Exceptional Troubleshooting Skills
  • Set up service for your new computer system
  • Total Purchase Consulting – We will assist you picking out your system and peripheral, ordering it, and once it comes we will set it up, and show you how to use it and FOLLOW UP with in 1 week of new set up - we like to call our "Concierge Service"
  • The Tech Shack offers Apple Macintosh and Microsoft Windows computer training and support services for all of your Home and Business needs
  • No Additional Travel Charge in the Portland/Vancouver Metro Area
  • Refer a Friend, and get 1 Hour of our time for FREE
  • $10.00 Discounts for Non-Profit Organizations
  • $10.00 Discounts for Students & Educators
  • We Believe in Preventative Maintenance and having a Solid Back Up Plan
  • We put things in simple English so you’re not left deciphering what We explain to you

What do We bring to the table?
Over 10 years working for some of the world’s largest and best Fortune 500 Corporations that ever existed as a Technician, Trainer, Supervisor, and Manager.

4+ Years at Apple, Inc. and 5 Years at Dell, Inc.  Over 10 years working for other reputable companies in the IT field, including supervising and T.O.W. II Missiles for the US Army. 

Issue Recognition; Only once the issue is fully understood, can you get the correct resolution – this is where The Tech Shack comes in.

About Our Services

We work with home and business solutions that have been proven to assist you work more effectively and get a handle on your time management if needed. Please see Our Bio for more on our background.

On-Sites refer to when we come to your business or home and assist you with your computer needs, at your leisure. You can watch and learn, or go about your business and we will let you know when we am done so you can test the solution we provided.

Your Computer Needs & What WE Will do for YOU!

  • Troubleshooting Errors
  • Creating Work Arounds for Everyday Tasks
  • Assisting with time saving Tips & Tricks
  • Creating a new perspective on how you do certain tasks
  • Extensive Diagnostic Tools to check Hardware and Software
  • Phone / Remote Desktop Tech Support
  • Issue Recognition - Knowing the issue before you can fix it
  • And Much, Much More!

Maintenance Contracts

With this contract, we would come On-Site (or if you prefer, drop it off) and check your computer for disk errors, normally fixing the errors found and optimize it so it will run quicker and more efficiently. We can assist in OS re-installs, OS upgrades, erasing your drive and installing the OS as well as backing up upon request. We can also assist with your peripheral shopping as we know what you need and what a good price for it is. Don’t be taken advantage of, let The Tech Shack help!
We would also give you sound recommendations for:
  • RAM (memory) upgrades
  • Hard Drive upgrades
  • Web Cams & Microphones
  • Laser Printers & Ink Jet Printers
  • Scanners
  • Internet
  • Productivity Applications
And Much, Much More!

Training

  • General Computer Usage: How to surf the web, e-mail composing, forwarding e-mails, sending photo’s in e-mail, searching the internet, video conferencing, making a back up CD or DVD, iTunes Music Store, iPod / iPhone usage, installing software, dual display set up, wireless internet and a lot more!
  • Advanced Computer Usage: Screen Sharing, Remote Desktop, Web Page Creation, File Sharing, Advanced Web Usage, Partitioning your Hard Drive, Installing and Configuring Boot Camp and Booting into Windows on a Mac, Running any version of Windows, Sun Solaris & Linux on your Mac, Backing up a DVD, Filming/Creating/Editing a movie and saving it to your hard drive or a usable DVD for friends and family, external storage, installing hardware components & so much more!
  • Basic to Advanced Hardware Classes - Custom Packages based on your needs - 1 on 1 up to 10 people at a time! Custom classes/subjects based upon your needs & requests.  If your subject is not listed please ask.

Refer a Friend - Get 1 Hour FREE!

Refer a friend and get 1 hour of our services FREE once they have completed a service with The Tech Shack!

Be your own Movie Director / Producer!

Basic training on filming video, importing it to your computer, editing it, adding titles, transitions, effects and credits, adding a soundtrack, then saving it to a blank DVD (or a .mp4 on your computer) that will work in most DVD players.  Artwork / Music will be provided by client.

Custom Photography & Classes

We can assist with: Portraits, Architecture, Landscapes, Weddings, Baby’s, Insurance Claims, Trade Shows, Company Events and anything else to cover your needs!
We do work with some of Portland's best photographers!

Transfer VHS / VHS-C to DV video

We can assist you in saving it, editing it on your computer - even saving it to a DVD so you can share it with others and it can look like a professionally re-mastered DVD you would buy in the video stores! See above “Be your own Movie Director / Producer!”

Scanning Services

We will Scan your Photographs, Slides, Transparency’s, legal documents or anything you need done at high resolution and create a slide show by request, then save it to a CD or DVD!  We charge $1.50 per scan, 20 minimum.  Normally while you wait.  Price includes media (Cd or DVD.)

Switching over to a Mac from a PC? No problem . . .

Switching over to a Mac from a PC? No problem! We'll show you the ropes. Just ask us! After working for Apple, Inc. for over 4 years we know most all of the answers to your questions, and if there is one we don't know, we know where to look for the correct and speedy answer so you can stay on track with your project or fun you will have with your Mac!

Pre-Order Gift Certificates at a Discount!

No two coupons or discounts can be used in conjunction with each other, and there is no discounts for late night or Emergency Services.

Personal Bio

I am a highly motivated Apple Technical Engineer who loves Apple and has never even owned a PC. That is what I call dedication. I know the in’s and outs as I beta tested OS X before the world knew about it, I trained new hires, beta tested AppleCare and selling to customers items they may need on a call, I performed customer service and tier I & II Tech Support for Apple. I have been Apple Certified by their training and keep up on everything by owning all of their products, learning them, and listening to Tech podcasts as well as buying the books on them to stay current for education purposes. Please look at my next page if you want to know more or need technical support on your company’s Mac or home solutions.

Experience in a Nut Shell
  • Apple, Inc. 4 Years
  • Dell, Inc. 4.5 years
  • The Tech Shack 20 Years
  • Mac Shop NW & Mac Store (Formerly The Computer Store)
  • US Army (T.O.W. II Missiles)

Please feel free to see my Personal web site to see my resume and how happy I am being married to a beautiful, intelligent lady and my 3 fantastic kids!
http://thetechshack.com/Personal/index.html

Click here for my resume

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