FAQ

We take pride in our work. We work fast and accurately. We take the time to explain what was done in terms you understand. We have been trained for many years by Apple, Inc. and Dell, Inc, and have many certifications in both platforms. We receive on-going education and attend industry specific events, read trade magazines and listen to technical pod casts to always have the latest information and tools so you don't have to.

Q. What Can Your Company Expect?
A. You can expect a brief phone conversation or e-mail so I understand the issues you face, then the option of dropping it off at a discount or having a respectful professional that understands your issue to come out and work on your system, train you and set up your system in a timely manner. A lot can be done remotely as well. In most circumstances your issue will be resolved before we leave your establishment.

Q. What Guarantee Do We Provide?
A. We fully test all of our work and make sure you are satisfied before the end of the job to ensure it is working the way you desire. I will come back if needed and if the original issue was not resolved. As we have you test the work before we leave, this should rarely be an issue. We strive for the best Customer Experience. Most are so pleased with my work they write recommendation letters and recommend their family, friends and colleagues to use our services earning them a free 1 hour consultation!

Q. Why Do I Need a Maintenance Contract?
A. Peace of mind! Confidence that your computer will work every morning when you come to do your daily work load. Worry free that your data is backed up and secure in case of theft or fire. You save money per hour the more hours you buy at a time. Without consistent computer care your system can become slow, sluggish and unreliable.

Q. What Comes With Your Maintenance Contract?
A. 1 hour labor, 2-12 times a year - includes:
Checking Drive Integrity (repairing if needed)
Optimizing / Defragmentation (up to 2 hours depending on drive size)
Check for dust inside your desktop & blow it out if needed
Advise and Implement Back Up Solutions
Advise Efficiency on Daily Tasks
Advice on Time Saving Tips & Tricks
We saw the need for this service when we went onsite and found drives so defragmented that they would barely respond. Drives can fail, so checking the integrity is a great early warning. Nothing is 100%, that is why we recommend a daily back up, as well as an offsite back up in case there is theft, fire or some unseen disaster. We can supply this back-up. You can also use the maintenance contracts for memory, hard drive and OS (Operating System upgrades.) I will also advise on specialized software to check your own hardware upon request.

Q. Do you have programs that seem confusing?
A. At The Tech Shack, we enjoy teaching and working with people. Let us show you what technologies will help you to work better and then teach you to use them like a pro. Don't worry, plain English is our preferred way of speech. If for any reason you need assistance with a new software application we have not researched yet, let us know and we will research it for you and still be able to assist with that in a professional, timely manner.

Q. What are Gift Coupons?
A. Gift Coupons are like gift certificates you can give as birthday gifts, reward an employee and give IT training for a possible future promotion, for grandma who needs that extra training, for an employee or child who wants to become an IT Professional and either get into the profession or maybe to start the IT group at your company. These coupons are for 1 hour up to as many as you need. You can use these also for normal onsite services, but cannot be bought/used same day. This takes 2-3 business days to process. You save $10.00 off the normal price when bought in advanced.

Q. What are the prices for your services?
A. $49.00 an Hour! We done extensive research of our competition in the Portland & Vancouver area and most are at $100.00 and up an hour. We charge less than half of that. We also give discounts for Students, Educators and non-Profits. See below.
If you drop off your equipment we will lower the price to $40.00 an Hour!

Please call for pricing and explain the job in detail and we will give you an estimated price. We can work hourly or give you a per the job quote.

We have Service / Maintenance Contracts available for your company or even training gifts certificates for "Mom & Dad" as well as Telephone Technical Support to fixing it remotely with out me coming out and with out you having us over - all through the internet, as you watch!

Are you a: Non-Profit Organization? Student with valid ID? Educator or Education Facility?
You will SAVE $10.00 an Hour!

If you purchase a gift coupon it will save you $5 an hour if bought in advanced!

No additional charge for travel in the Portland Metro area, 1 hour minimum. Willing to travel much further, please ask about this option.

The Tech Shack can accept cash, check, secure PayPal payments with major credit/debit cards or straight from your bank via the safety of PayPal upon completion of work. Send PayPal payment to kevin@theTechShack.com or simply TheTechShack at www.paypal.com If you are new to PayPal, no problem, let me know and I'll walk you through it or log onto your computer and do it while you watch remotely. It's very easy.

Disclaimers
At times working on a computer can be like working on a car. Once you fix one issue, it masks another that could not be seen until the first one was fixed. We added this section to set realistic expectations and so people understand what could happen. This is rare, but we need you to understand the possibilities. As data on a hard drive can be tricky and at times unreliable, we cannot guarantee the files on your computer will not be corrupted. This is rare but it does happen. We suggest backing up all data before we do any work on your computer.